Coverage

This Agreement governs your use of the Site and the CustomImpress.com service (“Service”). The Service permits customers that have an appropriate relationship either with: corporations and small businesses; institutions of higher learning, fraternal organizations, collegiate groups, honor societies, and others; elementary and secondary schools; other organizations, to design and or purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Intellectual Property and Third Parties

CustomImpress.com is committed to the appropriate and legal use of the intellectual property of others, and we require our users to act similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear on the CustomImpress.com Site (collectively called “Contents”) are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled or licensed.

CustomImpress.com is the owner of the “Custom Impress” trademark; other trademarks made available through this Site, including logos, slogans, color schemes, and design trademarks, are licensed for use by CustomImpress.com from Institutions and other third parties (“Licensed Marks”). By using the CustomImpress.com Site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. CustomImpress.com will notify you of such terms if your usage is in violation of such terms. When you as a customer intend to use any licensed mark or design already protected or belonging to another proprietary You shall provide to customImpress.com a copy of the authorization and release form for this purpose.

In General, all products created using images available on the site should not be resold commercially. If you wish to resell such products, you agree to contact CustomImpress.com and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. CustomImpress.com retains the right to display such designs or offer them (or designs variations from) to other customers.

Additionally, CustomImpress.com has the exclusive and sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or is otherwise inappropriate for production at CustomImpress.com.

You agree to not use CustomImpress.com Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Guidelines

Click here to view our Content Guidelines.

Privacy Policy

Click here to view our Privacy Policy.

Anti-Sweat Shop Policy

CustomImpress.com supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. CustomImpress.com relies upon referrals, reputation, and, in some cases, personal inspections to identify such vendors.

Payment Policies

CustomImpress.com accepts online or telephone payment via credit card, debit card, or electronic check (ACH). All payments sent electronically are securely transmitted.

CustomImpress.com also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.

Shipping/Delivery

CustomImpress.com orders are generally delivered within 14 days. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on screen-printed apparel items are available for a 10% rush charge. Rush orders are delivered within 7 days. Delivery times may vary during the holiday seasons.

Returns

CustomImpress.com goes to ensures that all orders are filled accurately and on time and are of the highest quality. Accordingly, CustomImpress.com accepts returns and will refund payment when and if customers are disappointed by CustomImpress.com merchandise for one of the following reasons:  if the design of the final product is materially different from the final design submitted by the customer.  the blank items themselves are materially flawed; the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations.

Cancellation

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

Limit CustomImpress.com Responsibility

CustomImpress.com will be responsible for acting only on those instructions sent to CustomImpress.com that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. CustomImpress.com is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. CustomImpress.com is not responsible if you give incorrect instructions or if your credit card payment is not processed by your credit card company.

Information and materials contained in this Site, graphics, links, including text, or other items, are provided “as is”, “as available”. CustomImpress.com does not warrant the accuracy, adequacy, or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind implied, express, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, fitness, merchantability,  for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will CustomImpress.com be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if CustomImpress.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Intellectual Property Claims

CustomImpress.com respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of CustomImpress.com, please provide written notice to the following for notice of claims of infringement:

Customimpress.com

478 E.Altamonte Drive 108-715

Altamonte Springs-FL 32701

In order for us to respond to your notice, it must: (a) contain your physical or electronic signature; (b) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (c) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (d) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (e) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner’s agent, or the law; (f) contain a statement that the information in the written notice is accurate; and (g) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.

Indemnity

You agree to defend, indemnify and hold CustomImpress.com and its affiliates harmless from and against any and all claims, damages, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to your use of CustomImpress.com Site and Service, your violation of this Agreement, or your violation of any rights of another.

Governing Law

This Agreement shall be governed by the laws of the Commonwealth of Florida and, where applicable, by federal law.

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